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Privacy Policy
At Valley Plumbing, Heating, Cooling and Lawn Sprinklers LLC, we value your privacy and are committed to protecting your personal information. The Privacy Policy explains how we collect, use, and safeguard your data, particularly when communicating with you vis SMS through our ServiceTitan platform.

  1. Information Collection.
    We collect personal information when you interact with our services, including but not limited to your name, phone number, and any other information you provide to us via SMS or our website. This information is used to provide you with service updates, promotions, and assistance related to your plumbing, Hvac or lawn sprinkler needs.

     

  2. Use of Your Information
    The person information we collect will be used solely for business operations, such as providing service updates, reminders, alerts when the technician is on their way, or other information regarding your appointment, or providing information to other contractors for services required at your home or business, with your consent, or equipment warranty registration or refunds. 

  3. Data Sharing
    We do no share your personal data with any third parties for marketing or promotional purposes. However, we may share necessary information with trusted service providers who help us deliver our services. These third parties are obligated to protect your data and use it only for the purposes outline in this Privacy Policy.

     

  4. Opt-Out Instructions

     If you wish you to stop receiving SMS communications from us, you can opt out at any time        by texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. You will no            longer receive SMS messages from us after opting out.  

5.  Contact Us

     If you have any questions or concerns about your personal information or this Privacy Policy,      you can contact us at 973-868-2521 

     valleyplumbing@valleyplumbinghcls.com  

     973-868-2521

6. Changes to this Policy

    We may update this Privacy Policy from time to time t reflect changes in our practices or             legal requirements. We will notify you of any significant changes by posting this updated             policy on our website.  By using our services and opting in to receive SMS communications,         you consent to the practices described in this Privacy Policy. 

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Data Protection
Valley Plumbing generally follows accepted standards when it comes to protecting the information you submit to us.  We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.
 

Data Sharing
Valley Plumbing does not share, sell, trade or rent mobile opt-in data with third parties for marketing purposes. We may share your data to third parties for warranty registration, warranty claims, delivery of products or services on our behalf, and we will obtain consent for such sharing where it is legally required.​ 
Your information will only be used to make appointments, send appointment reminders, send alerts when a technician is on their way or running early or late, send information regarding parts or services, to ask for a review when service is completed, to register equipment (warranty submissions), or to submit warranty claims. 
Mobile opt-in data will not be shared with third parties.
You may Opt Out of text messages by replying Stop or by calling 973-868-2521.

Data Collections
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We collect usage information from when you visit us such as how our website is used and navigated, including the frequency of visitors to each Web page and the length of their stay.  Website usage information also includes the domain names and browsers that visit our website, time of day the website was visited and other non-personally identifiable information. 
Your information will only be used to make appointments, send appointment reminders, send alerts when a technician is on their way or running early or late, send information regarding parts or services, to ask for a review when service is completed, to register equipment (warranty submissions), or to submit warranty claims. 
Mobile opt-in data will not be shared with third parties.
You may Opt Out of text messages by replying Stop or by calling 973-868-2521.
 

Terms & Conditions

Valley Plumbing sends text messages to confirm appointments. By using the "Contact us Page" through the contact submission form, email or text, you agree to receive phone calls, emails or informational text messages (appointment reminders, account notifications, etc.) from Valley Plumbing, Heating, Cooling and Lawn Sprinklers LLC. Message frequency varies. Message and data rates may apply.

Your information will only be used to make appointments, send appointment reminders, send alerts when a technician is on their way or running early or late, send information regarding parts or services, to ask for a review when service is completed, to register equipment (warranty submissions), or to submit warranty claims. 

Mobile opt-in data will not be shared with third parties.

You may Opt Out of text messages by replying Stop or by calling 973-868-2521.

You may opt at any time by replying STOP or Unsubscribe. 

Text Help for Help/Assistance if you need assistance to opt out of text messaging. 

Customer data will not be shared with third parties unless it is on your behalf for equipment warranty registration or equipment warranty claims, or to provide a service on your behalf. 

Message frequency: Valley Plumbing sends a text with an appointment time, an automatic reminder is sent 24 hours in advance, and a text message is sent out when the technician is on their way and a text asking for a review after services are completed. Typically four messages.

The Message and data rates may apply.

You may Opt Out by replying Stop or by contacting us at 973-868-2521.

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Valley Plumbing, Heating, Cooling & Lawn Sprinklers, LLC

Phone: (973) 868-2521

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